I haven’t seen this maneuver in a couple years but it still
smells just as bad. Over at the new
store we had a very nice lady reserve a space. Her story was that she was moving from
somewhere in New Mexico to Yukon Oklahoma and our facility was in the best
location for her needs. She showed up
around 10 am rented one of our biggest units and sat back to wait on the moving
company. 3 hours later she was still
waiting. I then came to find out that
the moving company was stopped on the side of the highway outside of town. The home office of the moving company had
decided to re-evaluate the price of the move, but they had not told their
customer yet she just thought they were running late. This is when I realized that she was doing business
with the wrong moving company. The truck
did show up, and parked itself right in front of our gate. The driver then lets the nice lady know that
the main company has re-evaluated the load and the charge for the move has now
gone from a staggering $3,000 to an unbelievable $10,000. That’s right kids they wanted her to pay
$7,000 more or he would not be allowed to unload the truck. Now I did feel like ripping this driver a new
orifice, but in reality he was not calling the shots here. Luckily we soon found out who was. This sweet
mild grand ma who had moved to Yukon to live at a retirement home close to her
sons turned on the old George Patton.
She had a nice conversation with the moving company management. She was nice and sweet and got all kinds of
information. Then while the company talked
to the driver she called one son, a nice contractor here in the state to come by
and help. He showed up to block the
truck in so it could not leave. Then she
called her other son a corporate contract lawyer and turned him loose on the
moving company’s corporate leaders. She
ended her battle strategy by calling the Oklahoma City Sheriff’s department.

As soon as the lawyer got involved the driver got a call to
leave our facility and to take his load to the company warehouse. He had to tell them he could not because he
was blocked in. Then the sheriff showed
up to take a report on the incident that was happening. Then the Lawyer / son called to tell mom to
only pay the $3,000 dollars after they unload and that his office would be
dealing with the claim for the $7,000 extra.
At this point the driver received a call and then unloaded the truck. These guys screwed with the wrong lady, but
they would not be doing this if they did not get away with it most of the time.
The bad news to all of this was someone had to stay and mind
the store and the gates till all this was done.
Sometime after 10 pm.
The lesson: National
moving companies are not your friends.
Even if they have all American names , and large moving Vans, and can
move you stuff in a straight Line. Do
not let anyone load your stuff without a written contract that states the final
price. Best policy is to rent your own truck
and higher movers on both ends, one to load and another to unload. I just do not trust the big name trucking
companies.